good to know
Frequently Asked Questions
Everything you need to know before booking with Pocky.
What areas do you serve?
Pocky Dog Walking primarily serves Amherst, NY. If you're just outside the area, reach out. We may still be able to help.
How do I book?
Fill out the booking form with your info, your dog's details, and your preferred schedule. Gigi will follow up by email or phone to confirm.
Do you offer meet-and-greets?
Yes. We recommend a free meet-and-greet before your first booked visit so your dog can get comfortable with Gigi. Just mention it in your booking message.
What if my dog has special needs or medications?
No problem. Gigi has veterinary experience and is comfortable administering routine medications. Let us know the details in your booking message or during a meet-and-greet.
What happens in bad weather?
In light rain or snow, walks continue as scheduled. In severe weather (extreme heat, storms, or dangerous conditions), a walk may be shortened or swapped for an indoor drop-in visit for your dog's safety.
How do payments work?
Payment details are confirmed when you book. (Placeholder: payments are accepted via cash, Venmo, or Zelle, and are due at the time of service.)
What is your cancellation policy?
(Placeholder: please cancel or reschedule at least 12 hours in advance whenever possible. Late cancellations may be subject to a fee.)
Are you CPR certified?
Yes. Gigi is Pet CPR certified and trained in professional animal handling, so your dog is cared for confidently in any situation.